Frequently Asked Questions
Everything you need to know about your Guinness World Records store orders and merchandise.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Yes, we ship our official books and merchandise to most countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What is your return policy for personalized products?
Please note that personalized items, such as custom record certificates or print-on-demand apparel, cannot be returned unless they arrive damaged or contain a manufacturing defect.
Can I buy the latest Guinness World Records book here?
Absolutely. The newest edition of the Guinness World Records book is available for purchase directly through our store, often including exclusive bundles not found elsewhere.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How do I contact customer support regarding a damaged item?
If your item arrives damaged, please contact our support team within 14 days of receipt with your order number and photographic evidence of the damage to arrange a replacement.